David Grocer

President
PaperStyle.com

As president of PaperStyle.com, David is responsible for the overall growth of the Company, including preserving the passionate customer service culture of the organization and empowering the team to do what it takes to exceed expectations. He began his career in brand management at Procter & Gamble and applied those skills in a range of industries including telecom (MCI), supply chain management (VP Marketing for Manhattan Associates), ecommerce and travel. As a strategic marketing consultant, David took on interim VP Marketing roles, including with Channel Intelligence, now part of Google.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

Main Conference Day 1

Monday, December 8th, 2014

08:15 How to Deliver an Experience that Rocks Customer Satisfaction Every Single Time

Every aspect of Paper Style’s company culture is designed to place customer satisfaction as their top priority. “Wow,” “Awesome,” and “Amazing” is the typical customer feedback. From the moment an order is placed, it is handled with care and attention to detail at every step of the way. Should a customer be unhappy with their order, Paper Style’s Customer Service department, the Paper Stylists, steps in to enforce their 100% Happiness Guarantee and ensure that any unsatisfied customer is taken care of. Most recently, Paper Style has deployed video to reveal more of the Company’s personality. In this customer-focused session, David will outline how Paper Style’s passion for making the customer happy truly sets them apart from other retailers.